Contact centre outsourcer Kura and software specialist Inisoft have teamed up with CCA Global to understand the challenges the front-end advisors face in delivering a great service.
Powerful bosses can be “blind” to gaps in workplace connections between employees, finds new research by academics in the UK, the US and Germany.
UK professionals think that talking about salaries is a big no-no!
Global survey of 700 project management professionals also reveals huge time wasted in status meetings, as employees lack visibility of priorities and progress.
Directors twice as likely to experience ‘workplace performance anxiety’ than any other level.
Kit Out My Office, an online retailer of office furniture, have compiled their annual list of the most annoying office phrases that it believes should be stamped out as part of our New Year’s resolutions.
Many people assume that a brainstorming session is about developing a great idea that will change everything. But the most effective way to brainstorm is actually to think of as …
92.6 per cent of Brits think there are certain things you should never do over a work email, with the sending of inappropriate content, kisses and not addressing people correctly, …
Mergers and acquisitions create uncertainty, and so employees want and need clear communications. What should organisations do to ensure successful transition and business transformation during such challenging times? Geraldine Osman, VP of Marketing at StaffConnect, has investigated the best ways to engage and inform employees in their new report.
Chatbots have entered the workplace and they are more than a novelty. MARGINALIA spoke with Chris McGrath, CEO of Tangowork, developers of chatbots for internal communications. In this interview, McGrath tells MARGINALIA how chatbots are revolutionising the enterprise, the benefits to workers, and the best practices organisations should adopt to ensure a chatbot’s success.
New research from Inclusive Employers reveals nearly two thirds (61%) of UK workers feel they keep an aspect of their lives hidden at work.
How do you ensure your organisation’s digital tools support your communication strategy? How do you weave existing channels into your strategy while being open to new technology? StaffConnect’s VP of Product and Customer Delivery, Ciara O’Keeffe, tells MARGINALIA about her approach to ‘AppSuccess’, describes the principles of community management, and shares her views on the future of mobile enterprise.
A new study from the What Works Centre for Wellbeing, published in the Journal for Environmental and Public Health, reveals that shared activities in our workplaces can boost wellbeing and performance by improving the ‘social atmosphere’.
The annual internal communication conference from CIPR Inside returns on 1 November 2017, in London, and the theme is ‘Making it Count’. MARGINALIA spoke with Chair, Jenni Field, who offers a sneak peek of what to expect from the event. Field also shares some key findings from the CIPR Inside first ever research around the value that internal communications can bring to the organisation.
A study conducted by office experts, London Offices, asked workers to name the most annoying phrases that they and their colleagues overuse at work.
“Businesses need to reimagine how they organise themselves in order to leverage mobile technology trends.” Gary Topiol, Managing Director EMEA at the workplace performance company, Nudge Rewards, tells MARGINALIA how organisations can support a successful work-anywhere mobilised workforce and engage their customer-facing teams effectively. Topiol advocates for a rethinking of old organisational structures and processes. Plus, he points out the need to focus on the emotional connections with dispersed staff in a mobile, digital workplace age.
International workplace communications study highlights “communications breakdown” across the UK.
New research by workplace performance software, Nudge Rewards, shows a rather disappointing disconnect between workers’ perceived value of mobile and their employers’ ability to maximise its benefits in the workplace. The question then becomes, what exactly is needed to support a successful work-anywhere mobilised workforce?
Employees may avoid asking for help in the workplace because they doubt it will be effective, new research from HEC Paris suggests.
VolkerWessels UK has built and launched its new staff portal using EasySharePoint, to unify 2,500 employees across the construction company’s numerous sites and five business units. Amanda Speirs, Corporate Communications Manager, shares the process and the lessons learnt.
