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Book reviews Leading the customer experience from within
Sarah Cook’s new book describes the behaviours of leaders who successfully create and execute a clear vision around both customer and employee engagement.
Sarah Cook’s new book describes the behaviours of leaders who successfully create and execute a clear vision around both customer and employee engagement.
“Emotional intelligence in internal communications. How important is it?” This lively debate was hosted by Gavin Ellwood and Julie Skidmore of Ellwood Atfield this week.