Frontline staff are your brand ambassadors, and greatly impact the customer experience your company delivers. It can be hard or impossible to engage deskless staff unless the right mobile tactics are used. Guy Chiswick, of Speakap, has the case studies to prove that better communication and engagement for non-desk based staff is possible and profitable.
“Employee disengagement is an epidemic of epic proportions,” says Tim Eisenhauer, Co-founder of Axero Solutions and author of the newly released ‘Who the Hell Wants to Work for You: Mastering Employee Engagement’. MARGINALIA speaks with Eisenhauer to explore his new book and what organisations can do to improve engagement.
Some 96% of UK businesses rate their approach to succession planning highly, and a further 64% say their talent pipeline is either very good or excellent, yet more than two thirds are concerned that their employee turnover rates are too high, according to ‘Challenging Talent’ a new report, supported by quantitative research, by global recruitment partner BPS World.
For the first time, an independent study using Glassdoor’s UK data, led by University of East Anglia’s Norwich Business School, has revealed a strong link between a satisfied workforce – in the form of higher Glassdoor company ratings – and the financial performance of UK companies.
The latest report from The Engagement Institute – a joint venture of The Conference Board, Deloitte Consulting LLP, Mercer I Sirota, ROI Institute, and The Culture Works – explores the relationship between employee engagement and employee value propositions.
With the latest research from Gallup revealing that 67% of the global workforce is disengaged, representing approximately $7 trillion in lost productivity, it is clear that employee engagement has to be at the top of the HR agenda. That’s according to employee communications and engagement specialist, Workvine, which has produced a report detailing the top factors which cause employees to be actively disengaged.
To misquote John Culkin, we shape our tech and thereafter tech shapes us. Organisations need us – people – and technology to work harmoniously, but our tools are not always in tune with our ways of working. Behavioural psychology can provide insights around how people like to work, and how the technology can then be used effectively. Such behavioural insights have influenced the design of Benefex’s new social recognition app. MARGINALIA speaks with Grace Burton, Research Lead at Benefex, to explore her fascinating psychology investigations, and the link to creating great workplace experiences.
A new survey brings to light the attitudes of employees across Europe, sparking concern for business leaders.
Understanding employees’ needs and enabling people to have more control over their work can transform an organisation from the inside out. To support autonomy and employee engagement, a level of personalisation within the digital workplace is needed. MARGINALIA speaks with Mark Williams of people first to explore how AI is powering personalisation and empowering individuals to achieve their best.
Junior employees under the age of 35 years are most likely to leave their current roles in the annual January ‘job exodus’, according to research from employee engagement firm Qualtrics.
Workplace productivity takes a big dive around the Christmas holidays. Many workers switch off and spend hours online shopping, while others sit at their desks daydreaming about their Christmas dinner.
Employers are bracing themselves for higher staff turnover, as their employees are given the bargaining power to move on more quickly to their next role. Yet new research from global recruiters, BPS World, suggests employees are far more loyal than businesses expect.