Frontline staff are your brand ambassadors, and greatly impact the customer experience your company delivers. It can be hard or impossible to engage deskless staff unless the right mobile tactics are used. Guy Chiswick, of Speakap, has the case studies to prove that better communication and engagement for non-desk based staff is possible and profitable.
With an increasingly digitally focused society, it makes sense to incorporate technology into employee happiness initiatives and the convenience and popularity of smartphone apps makes it easier to secure employee engagement.
Digital transformation brings many positives, but some long-term trends are troubling, according to Rob Colwill, CEO and founder of the digital workplace hub, ElevatePoint. If implemented and adopted unwisely, digital solutions could transform organisations in ways that will have negative implications for both the companies and its workers. In this interview, Colwill tells MARGINALIA about the pitfalls to avoid when it comes to digital change, and why a primary focus on strategy and people – even before evaluating the technology – is key to success.
HR teams are not prepared to meet the fourth industrial revolution, according to recent research from ADP and IDC, in a survey of 2,022 HR decision makers across eight countries …
How does the evolution of Office 365 impact the employee experience? What should organisations do to provide staff with a productive, connected digital workplace experience? MARGINALIA speaks with Salvo Profita, Product Manager of the SharePoint intranet in-a-box, EasySharePoint, who describes a “philosophical shift in the way people work”.
The ‘people first platform’ brings HR, flow technology, infused AI and chatbot functions together to nurture a productive relationship between the employee and employer, and between the employee and their work. MARGINALIA speaks with Head of Marketing, Juliet Hailstone, to explore how the platform contributes to the future of work. In this interview, Hailstone discusses the impact of digital transformation on HR, and suggests organisations must put their ‘people first’ if they are to be successful and productive in the years ahead.
To achieve true digital workplace transformation, companies must adopt new organisational models, and radically change outdated management and leadership styles. Leaders, and everyone involved, must develop a new mindset around the enabling technologies — making sure the tools enable people to do more and to do different things, rather than just doing old things in new ways. In this wide-ranging interview, Gerry McGovern highlights what employees need within the digital workplace.
London’s main hub airport, Heathrow, is building its digital workplace. With help from Content and Code and its Fresh Intranet product, the new internal digital platform is enabling a consistent experience for all staff. Thousands of front-line employees are now able to access a compelling digital workplace via mobile devices, supporting both engagement and day-to-day operations. MARGINALIA spoke with Neil Barnett, Senior Digital Communications Manager, Heathrow Airport.
Adobe Document Cloud has updated the Adobe Scan app with new discovery capabilities. Adobe Scan captures information from anywhere, allowing individuals and teams to bring physical artefacts into their digital workplace. MARGINALIA spoke with Adobe Group Product Marketing Manager, Lisa Croft, to explore scanning and the app’s productivity benefits. In this interview, Croft goes beyond idea capture and information reuse, and into digital transformation.
Workers are being let down by their IT hardware, as new research reveals how many working hours are lost each year to technical faults.
92.6 per cent of Brits think there are certain things you should never do over a work email, with the sending of inappropriate content, kisses and not addressing people correctly, …
A mature intranet takes time; it should always evolve, must never become stagnant. To continue to be useful and used, the intranet should adapt to business needs, but this means experiments and trials may be necessary, and not every development will succeed. Sarah Blackburn, Client Success Manager at EasySharePoint, shares her advice around ensuring the intranet progresses in line with people’s needs and expectations.
A UK start-up is adding an extra dimension to teamwork with the launch of a new platform that ‘captures all forms of conversation’.
What, exactly, is a modern workplace? What’s the role of the digital workplace in enabling meaningful work? How might it encourage creativity and inculcate a collaborative culture? MARGINALIA speaks with Director of Product Marketing for Microsoft 365, Jack Elmore, who explores these developing topics and offers his insider views on modern toolsets and business processes.
Over 18,000 members of staff have embraced Ochsner’s new intranet as the central hub of information. The large healthcare organisation crafted a personalised digital workplace to better engage and communicate with their employees, and support better decision making.
Following the merger between two businesses, the UK financial services group, Just, needed to unify its internal culture and identity in line with their new way forward. The modern corporate intranet, HQ, is their primary enabler of cultural engagement across 1,000 employees.
Igloo Software has unveiled a new approach to help organisations with their digital transformation journey. “Solutions as a Service” promises to be a forward-thinking move from the digital workplace solutions provider, delivering all the elements required for success, beyond just the software.
There was a time when it was common to print a form, fill it in with a pen, and then scan it to save it back to the system. While most companies now use online forms of some kind, there’s still friction for the end-user if they have to save a document to their desktop first. A fully digital experience is better, and PDFfiller offers easy PDF editing in the cloud and full-featured form workflows to transform your ‘paperwork’.
Dennis Eagle, one of the world’s largest manufacturers of refuse collection vehicles, has launched StaySafe, a lone worker alarm app which monitors both staff safety and GPS tracking location.
Principality Building Society is connecting over a thousand employees across Wales and the borders with their new social intranet. After 14 years’ reliance on out-dated tech, the new platform provides a friendly place for staff to contribute and collaborate.
