Frontline staff are your brand ambassadors, and greatly impact the customer experience your company delivers. It can be hard or impossible to engage deskless staff unless the right mobile tactics are used. Guy Chiswick, of Speakap, has the case studies to prove that better communication and engagement for non-desk based staff is possible and profitable.
The largest increase in data usage would be in video streaming, according to giffgaff’s brand new research.
Following Apple’s reveal of the new iPhone X and iPhone 8, mobile phone insurance company, loveit coverit, celebrate ten years of the iPhone with a new infographic detailing how the revolutionary device, which accounted for 65% of all its policies in 2016, has developed over the past decade, transforming the mobile phone industry.
UX-focused digital agency, MadeByPi, advises vigilance as mobile dominance grows.
Dennis Eagle, one of the world’s largest manufacturers of refuse collection vehicles, has launched StaySafe, a lone worker alarm app which monitors both staff safety and GPS tracking location.
Instant messaging tools such as Skype, Slack, or Facebook are increasingly becoming popular in the workplace and are changing the way employees traditionally connect with their colleagues.
“Businesses need to reimagine how they organise themselves in order to leverage mobile technology trends.” Gary Topiol, Managing Director EMEA at the workplace performance company, Nudge Rewards, tells MARGINALIA how organisations can support a successful work-anywhere mobilised workforce and engage their customer-facing teams effectively. Topiol advocates for a rethinking of old organisational structures and processes. Plus, he points out the need to focus on the emotional connections with dispersed staff in a mobile, digital workplace age.
The latest smartphone analytics research from Analysys Mason analyses real-world usage from over 8000 smartphones in Germany, India, UK and USA.
Research conducted by the UK mobile network giffgaff has shown that global data usage is set to rise from 9.4 billion GB in 2016 to well over 67 billion GB by 2021. This is a staggering rise of 720% in the space of just five years.
New research by workplace performance software, Nudge Rewards, shows a rather disappointing disconnect between workers’ perceived value of mobile and their employers’ ability to maximise its benefits in the workplace. The question then becomes, what exactly is needed to support a successful work-anywhere mobilised workforce?
A tech company based in Warwick Innovation Centre has developed a measuring app – using rocket science – that propelled its way to the top of the international iPhone Utilities App Store within days of launching.
New study reveals iPhones are a firm winner when it comes to retaining value. As newer models are introduced, they hold their value better. Samsung is second in the phone depreciation stakes. HTC and LG lose most value out of all smartphone brands.
New findings from Juniper Research forecast that messaging applications, such as WhatsApp and Snapchat, will see adoption grow from 2.3 billion unique users in 2016 to 4.2 billion by 2021.
Innovative mobile app, Another Number, helps users to achieve a better work-life balance.
The new app HandShake allows you to network anywhere professionally. Nice and efficient.
Smartphones and tablets now account for over 60 percent of all smart connected devices, up from 17 percent in 2008; Messaging and communications apps to grow to 7.5 billion users by 2020. This is according to new analysis released this week by IHS Markit.
Internal communications agency, AB, reveals the key findings from its new study into mobile applications. It draws valuable conclusions about employee communications across a diverse workforce. Find out more in this interview with Amy Hegarty, Communications Consultant at AB.
The ‘Sodexo Echo’ employee app saved the food services and facilities management company significant outlay by increasing staff retention. Results show that Sodexo Canada got a clear return on their investment in the app.
Biometric authentication is fast becoming more than just fingerprints, with other methods growing rapidly over the next 5 years.
Data and digital services drive next wave of growth in African telecoms.
